No complaints, overall it’s extremely convenient place with top-class staff who clearly take customer service seriously...

Quirky spot with super friendly staff who really care about making guests happy. The double rooms are standard but have a spacious bathroom, awesome shower, and even a cozy chair in the bedroom. 🌟

There's so much good that I'll try not to leave anything behind. The staff: in reception they are very attentive, highlighting the good of Ciro. Everything with him ends with a "non ti preocupare" on his part, making everything easy, easy, easy if you let yourself be guided...from putting on a suitcase, asking for a taxi, advising you where to eat. His personal, close and "aggressive" Neapolitan-style treatment, in the best of senses, has been key in making me realize that we got our hotel right. The breakfast staff on that magnificent terrace also deserves a few lines and especially Ana, good treatment, sweetness and a perpetual smile. Everyone we met was very nice. Location: Sensational, fantastic. You are going to live the essence of Naples. You are just a short walk from Montesanto station if you want to go to the Hercolano ruins on your own. The fundamental Archaeological Museum can be reached by a walk with a stop in Piazza Dante for a coffee. The historical centre, Piazza Plebiscito or the Molo Beverello to catch a ferry to Capri is about a 10 minute walk away. And you are in via Toledo, all kinds of shops nearby if you want to buy something, many places to take the Neapolitan pizza and a super about 200 meters. The facilities: Very clean room every day without possible complaint, well cared for and well air-conditioned (without air-conditioning we would have died this week in Naples, where you saw pigeons with canteens). Large comfortable beds, with two pillows each. Free safe. Large shower. It has an elevator. The spectacular terrace, full of plants, to enjoy a good breakfast. Breakfast: Very good. Spectacular. Real fruit and honey. Real coffee. Typical sweets. Sausage. In a cool, cool place. And finally, great value for money. In my humble opinion, an ideal hotel to know Naples. Some noise at night, but not until very late, after all you are in a neighborhood with a great atmosphere.

Arriving at night and even letting go of the prejudices that you have read and heard about the safety of Naples and Quartieri Spagnolo, even more after having enjoyed a real Neapolitan rally from the airport, one might think that one is mistaken in choosing one's vacation, not at all. Staying at the Hotel Toledo is living in the epicentre of Neapolitan feeling, including the roguery of which we are brothers and its closeness to the treatment. One cannot be fooled by scooters in narrow streets and clothes hanging in windows. As the days go by you realize that the negative really is the positive of having chosen well where to enjoy the city.

Very good location, one block from Toledo Avenue, where you can find the best brands of clothes and one block from the Toledo Subway Station, this subway takes you to the Garibaldi Central Train Station, where trains depart to all cities. The attention is magnificent, much dedication in the explanations to be able to make the excursions. Breakfast cordially attended BY ALL the waitresses, they prepare very good cappuccino. In the rooms there is a frigobar and electric kettle service. Computer service at all times. Hotel in Barrio Seguro, my husband lost his cell phone in a sneaker store 2 blocks from there and Mr. Owner of the business was responsible for notifying the hotel that the cell phone was there, the sneaker store is called Go Max and is in Toledo Avenue 324. Excellent shopping and restaurant area.

The facilities are a little old, some furniture would have to be modernized. The breakfast is GOOD but fair, there should be more quality, diversity and presentation in the food e.g. there are fruits but not fruit salad, there is only one type of cereal, not seeds or cereals with nuts, raisins or plums. That is, it needs a touch of modernity to be perfect.

The staff at the hotel were incredibly friendly and helpful throughout our stay. They went out of their way to ensure all our needs were met and really made us feel welcome. Additionally, the location of the hotel was perfect. It was centrally located, close to all the major attractions and within walking distance of great restaurants and shops. Lastly, the rooftop of the hotel was a great bonus. It provided a beautiful view and was a lovely spot to relax and unwind.

One thing that bothered us was the noise from outside the hotel. There was a disco nearby which played loud music, making it difficult to sleep at times.

The staff was the best. They are all extremely helpful and very professional. I loved the roof top breakfast! The hotel is in a great location. You can walk easily to the port to take the boats to Capri. It is also a short walk to the Alibus stop. There is a direct route from the hotel to the train station. I walked it every day..about 20-30 mins. The hotel is next to Via Toledo (the shopping area). If you decide to stay at Hotel Toledo, please say "hi" to the staff for me!

The location of the hotel is great. It is in the heart of the traditional part of the city...The Spanish Quarter...If you wanna observe how life in Naples is/was, it is perfect...The area may look dangerous to some but actually it is not at all. My room was clean and had a perfect wireless connection. People in the reception were very friendly, especially Pino...

The breakfast is served in the terrace of the hotel which is very nice but there is not enough variety in the breakfast...

This hotel exceeded my expectations in so many ways. the value for money was outstanding. The prices were incredibly reasonable, especially considering the attention to detail and the prime location in the heart of the Spagnoli Quarter. Just a 2-minute walk to the Metro, it was so convenient to explore the lively local restaurants nearby. The service provided by the staff was top-notch, they were friendly and always willing to help. The basic amenities in the rooms were all I needed, and I was pleasantly surprised to find an expanded bathroom with a high ceiling. It made my friend's bedroom even more comfortable. And let's not forget about breakfast! Served on the beautiful rooftop with a spectacular view, it was the perfect start to the day.

There was honestly nothing I could think of that needed improvement. Everything was just perfect.

Lovely place in the heart of Napoli. The receptionist was fantastic and helped us so much with directions, luggage. Pity about the breakfast was not to have a decent coffee to start the day but really appreciated the fact to be able to have breakfast outside on the roof terrace. Would highly recommend the place.

Pity about the breakfast was not to have a decent coffee to start the day

Location is very good to walk along via toledo that is one of the street in central city. Staff were very nice to us.

It was disappointed that hot coffee was not served at breakfast.

Lovely view of the castle, room was a decent size and had a lot of character. the location was good, although a bit of a hike to get to the Fountain of Monteoliveto. 🏰

While the Toledo comes highly recommended I felt that all the common areas of the hotel are rather cluttered. For example I counted 110 chairs in the Rooftop Breakfast area. The room I was in was not spacious and the mattress protector on the double bed felt like it was the type that is used in an old people’s home. The bedroom itself was well furnished; and everything was clean. The big plus about the Toledo is that it is set back several streets from the main roads of Naples so one can sleep in relative peace. I am afraid I could not get my head around the Hitachi Air Conditioning remote control (which anyway was partially broken and held together with tape). It had 11 buttons so some basic written instructions on how to switch it on and off would have helped. The Toledo WILL BE well be better located when the missing stations on the Naples underground system are finally opened. (PS: On room sizes - I do not know why nowadays Hotels do not provide information on the Booked.net site of the average size of all their double Rooms as a crude indicator of room sizes. PS: On the clutter - In my opinion the Hotel needs an Interior Designer to give the Toledo a quick look over and sort the common areas out.)

Location !!!!! I was very sad it was fully booked on our return to Naples, otherwise I would choose this hotel again

This hotel is perfectly located near a major metro station, making it easy to explore the city. It is also situated in a lively part of town, near restaurants and shops. the rooms are comfortable and clean, with cozy beds and nice bathrooms. the staff is friendly and helpful, and the breakfast is tasty, with great views from the rooftop terrace.

Some guests mentioned that the hotel can be noisy at times, disrupting a good night's sleep.

Very friendly and helpful sfaff.The internet connection is good. The price is reasonable